Manage Quality Customer Service Essay

INTRODUCTION OF AET-AET transport pty ltd. was founded in 1997 by Fred Bingle of Melbourne, Australia. AETs initiative truck was a 1982 international Acco 1950c table/tray top which supplied coulee agro, a topical anesthetic Fertilizer Company with bulk fertilizers, chemicals and anhydrous ammonia. The newly formed caller quickly achieved its goals through long hours and hard work. The AET transport company expended from lead to eleven trucks in just over a year as their reputation continued to grow. In 2004 a successful land breed allowed the company to establish operations at its current location in Laverton. The AET transport company provides attend tos in cross docking, temperature controlled storage and scattering of chemicals. Their focus on teamwork continues to satisfy new customer with effective give chain management that consistently makes drivers punctual and more productive. AET transport takes arrogance in safety and compliance. Thoroughly trained employees certi fied in the transfer of dangerous good, the handling of hazardous materials and a zero tolerance for drugs and inebriant are just some of the mandatory programs that create a safer piece of work for everyone.DEVELOP MISSION STATEMENT OF AET-Goods go forth be delivered on sentenceAll goods will be delivered on proper condition.Suitable refrigeration will be provided.There will be complete cleanliness in trucks.Good communication with employees.CUSTOMER SATISFACTION STRATEGY-EMPLOYEE REQUIREMENTS/ FACILITIES-Proper cooking will be given to the employees regarding goods handling. Training regarding good communication and carcass language will be given orprovide to the employee. sailing master and Mel way will be given to drivers.There will be inductions for all employees at frequent intervals. Suitable breaks will be given for their mind relaxation.CUSTOMER REQUIRMENTS/FACILITIES-Deliveries will be on time.Deliveries will be on proper conditions.There is a grievance handling b utt against for customers.Extra facilities like refrigeration will be given to customers.Complaints will be handled in immediately.Customers will be charged reasonably.CUSTOMER supporter STANDARDSDelivery within VIC next day.Delivery outside VIC in utmost 2 days.Phone should be answered in 3 rings.All enquiries should be attended immediately.All goods will be delivered in proper conditions. military action will be taken immediately on complaintProcedures for performance of these standards-Reserve at least 8-10 trucks for VIC.Train people to answer phone in 3 rings.Staff given 2 weeks customer service standards.Mystery shopper will be hired.Training regarding communication to employees should be given. 7) save up a process of handling customer complaint and grievances- Customer director grievance handling committee